Refund Policy
Last updated 23 September 2026
Digital credits
GROWTHIFY TECH LTD sells digital credits used to generate AI content. Because credits unlock services immediately, purchases are generally non-refundable once credits have been used.
Your 14-day right of withdrawal
If you are a consumer in the UK or the EU, you have a statutory right to withdraw from a credit purchase within 14 days of the day the purchase is confirmed, without giving any reason. To withdraw, email support@livecast.space from your account email before the 14 days end and say which purchase you are withdrawing from; a clear statement is enough. We refund you within 14 days of receiving your notice, to the original payment method, at no cost to you. Credits are digital content: they are added to your balance as soon as your payment is confirmed and are used when you start a chat, generation or other paid action. If you use credits from a purchase within the 14 days, you expressly ask us to begin supplying that digital content before the period ends and acknowledge that you lose the right of withdrawal for that purchase. If none of its credits have been used, you can withdraw within the 14 days for a full refund; after 14 days the right no longer applies. The right of withdrawal is a consumer right and does not apply to purchases made for a business.
Errors and unused credits
If you were charged in error, or a purchase failed to deliver credits, contact support@livecast.space within 14 days. We will investigate and refund unused credits where appropriate, in line with your statutory rights in the United Kingdom.
Failed generations
If a paid action fails to produce a result due to a fault on our side, the credits for that action are automatically returned to your balance.
How refunds are issued
Approved refunds are returned to the original payment method. We do not refund by bank transfer.